FAQ

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Call Box Entry, Lock & Key
  • chevron_rightEntry System - Fobs & MyQ App
    Fobs & myQ Community App
     
    Contact Karen Allen at Sentry Management to purchase fobs or if you want to receive an invitation to the myQ Community App.  Further instructions for the app:
    • Download the myQ Community App (blue snowflake-looking icon on white background)
    • Check your email for the invitation which will include a code to connect you to the Georgian.
    • The app allows you to remotely unlock doors or open gates, send guest passes, see history of use and receive video calls from the call boxes with video capability.
    • If you don't have your fob or the app, your phone acts as a second key - call yourself from the call box, answer the call and grant yourself access.
     
    Guests or Delivery
    • Use the myQ Community app to create a limited Guest Pass. You can set the time and which doors can be accessed. When you share the pass, the guest will have a code they can enter or can press and hold the corresponding button to open a certain door or gate. Remember that you are responsible for the actions of your guests while they are on the premises. A history of the use of the guest pass can be seen on the History tab of your app.
    • If you have the myQ app on your phone, answering the call will connect you to video.  Confirm that it is a person you wish to grant access before granting access.
    • Without the app, a guest or delivery person can scroll the Directory to find your condo number and use it to call you.  Press 9# on your phone to open the door or gate.
     
    The Entry System will call the phone number you provide to Sentry Management. The call will come from 417-453-8236. It is highly recommended that you create a contact in your phone so the number is not blocked.
     
     
    There are three call boxes with video:
    • Front Door (South Lobby Door)
    • Mailroom Door
    • North Gate 
     
     
     
    		                                                                                 
       
       
     
     
     
  • chevron_rightThe myQ App has a glitch. How do I fix that?
    If the app is not working well on your phone, it usually means your phone has had an update and the update is not working well with the app.  Here is the fix?
     
    • Log Out of the app.
      • Click on the 3 lines at the top left of the screen
      • Account
      • Sign Out
    • Delete the app from your phone.
    • Update your phone if there is an update available.
    • Re-install the myQ app.
    • Log in
  • chevron_rightI am locked out of the building. How do I get in?
    Left your keys in the condo?  It has happened to all of us.  
     
    1. Your phone is a second key to the building.  If you have the phone connected to the call box, you could use the call box to call that phone and grant access.
    2. Dial a friend in the condo using the Directory
  • chevron_rightI lost my fob to the building. What should I do?
    Contact Karen Allen at Sentry Management.
    • Karen can check to see when the fob was used to enter the building.
    • She can disable the key if it has been compromised.
    A replacement fob is $25.
     
     
  • chevron_rightI am locked out of my condo!!!!!!!
    Ugh!  I know the feeling.
     
    1. Try contacting one of the Board Members*.
      • Through the call box.
      • Call (if reasonable hour)
      • Submit a Request here.
    2. Call a Locksmith.  Sentry suggests trying Bob Brown with Quality Lock.  314-265-0885
    _________
     
    *For security purposes, Board Members will only be able to help if you are known by them or can prove your identity. The Board will do its best to find a way to help, but will also follow security best practices. 
     
    Be Known
    1. Meet Board Members at the Happy Hours or other social events in the building.
    2. Attend a Quarterly Board meeting and introduce yourself.
    3. Add a picture on your website profile that shows in the Member Directory.
    4. Find another known resident who can vouch for your identity. 
     
    Prove Your Identity
    1. Show i.d. with 1515 Lafayette Ave., Unit ### as the address.
    2. Have a picture on your website profile that shows in the Member Directory.
    3. Be on the resident list.  Each Board member has a list of residents provided by Sentry.  Names provided to Sentry at the time or closing or subsequent updates you have provided are on the list.  If your name is not on the list, we cannot use the master key to give you entry into your unit (for instance, roommates, friends or significant others, not on the resident list, will not be admitted to your condo).   
  • chevron_rightWhere can I put a hide-a-key?
    The best hide-a-key option is a lock box, similar to the type used by realtors.  These can be connected to the grid in the stairwell.  Do not attach them to anything else in the common area - they will be removed.
     
Common Areas and Decor
  • chevron_rightWhere can I store my bicycle or e-scooter?
    Bicycles and electric scooters can be stored in only 3 different places in the common areas.  There are bike racks in the following 3 areas:
    • East Tower, concrete stairwell landing
    • East Tower, 6th floor carpeted stairwell (space for one along the railing)
    • Center Tower, concrete stairwell landing
    • Center Tower, 6th floor concrete stairwell (space for one along the railing)
    • West Tower, concrete stairwell landing
    • West Tower, 6th floor carpeted stairwell (space for one along the railing)
    There is no charge to the residents for this storage.  Remember to take your bike with you if you move.
  • chevron_rightWhat color of white is my front condo door? Common area walls?
    The correct paint color is Sherwin Williams Interior Acrylic, Extra White Semi-gloss.  This is the only approved color.  
     
    The paint color on the common area walls is Sherwin Williams Agreeable Gray.
     
    The trim and wall color in the common areas was updated in 2019-20.  If your door looks a bit dingy, you have the old color.  
  • chevron_rightCan I decorate the common area?
    See Rules and Regulations pg. 11. Common Areas
     
    The area outside a condo door is not owned by a single condo owner, it is equally owned by all condo owners.  The Board has the authority to ask those items to be removed.
     
    If you wish to spruce up the common area on your floor, it needs to be in cooperation with all residents on the floor.  Items must not impede foot traffic, such as in one of the more narrow hallways or near a staircase/fire exit.  The Decor Committee would be glad to help make decisions.  The residents will be responsible to vacuum under the furniture, dust and wipe the baseboards.
     
    No structural addition, alteration or improvement is allowed.  All other decoration of the building is the responsibility of the Decor Committee who coordinates with the Board.  Join the Decor Committee here.
  • chevron_rightI made a mess in the common area. What should I do?
    Let's keep the building looking beautiful. You should clean it up as best you can. 
    • You put a scuff on the wall?  Wipe it off or use a magic eraser. 
    • Your Christmas tree made a path to the dumpster - clean up the floors and sweep the sidewalk. 
    If it is the type of cleanup you cannot handle on your own, contact the property manager for help; here for emergencies or here for non-emergencies.
Fireplace & Fire Alert System
  • chevron_rightHow do I change the smoke detector?
    The Board suggests you contact the fire department. 

    The Fire Department installs, free of charge, long life smoke alarms with lithium power cells, which are designed to last a maximum of 10 years without battery changes. In addition, the St. Louis Fire Department offers free home fire safety surveys and assistance with designing home fire escape plans.
    To request a smoke detector for a residential home or apartment, St. Louis City residents can call the STLFD Smoke Detector Hotline at 533-3406.
  • chevron_rightIf my smoke alarm sounds, does it alert the whole building?
    No, if your smoke alarm sounds, it does not automatically sound in the whole building. 

    If you have a fire event and you think the building should evacuate, there are fire alarm pull stations in the hallways near the stairwells. 
  • chevron_rightHow do I light the fireplace?
    Below are instructions for the original fireplaces that were installed in all untis.  If you have another type of fireplace, these instructions may not apply.
     
    Save energy, turn off pilot light for summer hours.
     
    		  
    1.
     
    Turn on the gas:  To turn on the gas, find the valve box.  It will be near the fireplace (in my unit, it is on the right).  The yellow valve handle should be in line with the gas line going into the wall.  To turn it off, turn it to the right so it is crossways of the gas line.
    		  
       
     
    2.
     
    Knobs, Button and Toggle Switch:
     
    Left:     ROUND BUTTON – creates the spark to ignite the pilot light.
      TOGGLE SWITCH - turns on the flames under the logs. In this example, the circle represents ON.  The line represents OFF.
     
    Right:    HI/LOW KNOB - controls the height of the flames.  Trick for lower flames - reduce the amount of gas using the valve control
       ON/OFF/IGNITE KNOB - controls gas flow to turn pilot light on/off and or ignite pilot. light.
     
    		  
       
     
    3.
     
    Light the Pilot Light
    Turn the ON/OFF/IGNITE knob to the IGN position.  At the IGN position, the knob will push in further.  Keep the knob pushed-in for 15-30 seconds to give plenty of gas flow.  While continuing to hold in the ON/OFF/IGNITE knob, push in the pilot spark button on the left.  This button will create a spark that will ignite the gas coming from the pilot.  You may need to push multiple times.  Once there is a flame, continue to hold in the ON/OFF/IGNITE knob for an additional 10-15 seconds.  Release the ON/OFF/IGNITE knob and turn toward the knob to the ON position.  Congratulations, the pilot light is lit!
     
     
    		  
    4. 
    Turn on the Flames
    On the left, there is a toggle switch.  The toggle switch is the on/off of the flames under the logs. 
     
    The circle represents OFF.  The line represents ON. 
     
    It sometimes takes quite a while for the flames to ignite after pilot is newly lit, so try this when you have 15 or so minutes to wait.  After this first usage of the season, the toggle switch will turn on the flames immediately. 
    		  
     
    Most fireplace manuals recommend professional cleaning, especially if you have pets.  
     
    A remote control can be added by the vendor. Remote controls come in two types. One is used manually to turn on and off the fireplace.  The other can be set up as a timer and/or a thermostat to control the fireplace operation.
     
    Recommended Vendor
    Victorian Sales
    1808 Larkin Williams rd.
    Fenton,MO 63026
    P: (636) 343 4747.
HVAC
  • chevron_rightHow do I adjust my thermostat?
    The thermostat has 2 pins that indicate a low and high temperature.  Move the pins by sliding the black, serrated grip under the pins.
     
     
    Move the left pin to the lowest temperature you would want.  Move the right pin to the highest temperature you would want.  If temperature is too hot or cold, nudge the appropriate pin just a bit. Wait for 1 minute. It takes up to one minute for the vent to fully open.
     
    Keep nudging and waiting till you feel (hear) the air. Remember it will take a bit of time to figure out the right temperature because the thermostats have benevolence +- 2oF.  To see how strong the airflow is, tape a piece of clear plastic to a register.
     
     Some have had luck with this setting for summer with the right pin the target temperature. 
     Others have had no luck at all with this setting and prefer to have the pins much closer together.
     
Miscellaneous
Move-in/Move-out
Packages/Mailroom
  • chevron_rightGive-Aways in the Mailroom
    Occasionally, residents will leave items they no longer want in the mailroom.  Here are the rules:
    1. Leave items for no longer than 5 days.
    2. All items MUST BE REMOVED within 5 days or a fine may be assessed to the resident.
  • chevron_rightWhere will my mail and packages be delivered?
    The mail room is located on the first floor, center tower.  
     
    Mail - USPS delivers letters to your mail box in the mail room on the first floor in the Center Tower. 
     
    Packages
    • USPS delivers packages to the mail room on the table opposite the bank of mail boxes.
    • UPS usually delivers to the condo door, but also to the mail room.
    • Most others are supposed to deliver to the mail room, but often leave packages out front.  Residents may bring them into the lobby; they are occasionally put in the trash room on the 2nd floor.  The security committee is working on a solution to this problem.  If you find a package other than in the mail room, complain to the delivery company.  The complaint would be very helpful to our cause.
    Add Delivery Instructions to all your orders. Example:  Do not leave package out front.  Enter code 0### and press CALL to call me for entry.  You will enter at the 2nd floor lobby. Deliver to 1st floor mail room.  Do not leave package in lobby.  (Check the call box for your 4-digit code.)
  • chevron_rightWhy are my packages delivered to the lobby?
    A question for the ages.  We have made various attempts to direct the delivery personnel to the mailroom.  None of the attempts have been 100% effective.  Until there is a permanent solution, please submit complaints to delivery companies if you find your packages in the lobby.
     
    • 1.800.GoFedEx 1.800.463.3339
    • Amazon:  Add permanent delivery instructions to your profile.  You should begin getting surveys from Amazon to see how they did - thumbs up or thumbs down.  Here are the suggested delivery instructions:  "Do not leave package out front.  You will enter at the 2nd floor lobby. Deliver to 1st floor mail room.  Do not leave package in lobby.  If you need entry into the building, enter code 0### and press CALL to call me for entry. " ( The 0### is your 4 digit code on the call box at the front door.) 
    • UPS Ground  1-888-742-5877
    • USPS 1-800-275-8777 or online.
     
     
  • chevron_rightIs it ok to let a package delivery person in at the front door?
    Some delivery personnel have a difficult time entering our building. You could give them entry as long as you are willing to have a friendly chat with them about the following:
     
    1. Ask them to whom or what condo # the package is addressed (just to make sure they legitimately have a delivery for our building - we have found packages meant for the apartments).
    2. Ask them if they know where the mail room is located.  Give them directions if needed.
  • chevron_rightWhat is the little blue Amazon sticker on the call box?
    The blue sticker on the call box is an indicator that The Georgian is equipped with Amazon Key For Business (KfB). 
     
    KfB means that Amazon drivers can gain access to the building for a specific delivery.  They gain access through an app and have a short window of time to get into the building to make the delivery.  The access is recorded and connected to some sort of tracking on the package label.  KfB also provides detailed delivery instructions to the driver.  See details in attached Amazon KfB flyer.
Parking
  • chevron_rightWhere should my overnight guests park?
    Overnight guests should park in the west parking lot, also referred to overflow parking.  However, if you have an extra hanging tag, your guest could park in the gated parking in a yellow-lined spot with no number.
  • chevron_rightWhere are my hanging car tags?
    You should have received two (2) yellow hanging car tags with the purchase of your property.  Contact your title company or realtor for help.
     
    If you have lost a hanging car tag, you may request one here.
     
    A car without a hang tag may be towed if parked inside the gated parking lot.
  • chevron_rightSomeone is parked in my spot. What should I do?
    If someone is parked in your spot, kindly place a note on their windshield asking them to move and in the meantime park your car in an overflow spot.  For your convenience, there are notices in the Mail Room to place on the car.  If this issue is ongoing (more than 3 days), Submit a Request with the details.  The Parking Committee will resolve the issue.
     
  • chevron_rightWhere should I park? Where should I not park?
    Where should I park?
    Each condo is assigned one numbered parking spot (not the same number as the condo number).  If an additional parking spot is needed, that second car can park in any spot painted yellow and beginning with "C" inside the gated parking lot.  There is an additional parking lot on the west side of the building.  To park in the gated parking lot, the yellow hang tag must be visible.
     
    Parking in the front circle is allowed for four (4) hours at a time during the day.
     
    Where should I not park?
    Do not park in a parking space painted white or that begins with an "A".  
    Do not park in the front circle over-night.
    Do not create a parking spot where lines are not painted unless loading or unloading.
  • chevron_rightWhy would my vehicle be towed?
    THE GEORGIAN PARKING ENFORCEMENT
    (CONDOS AND APARTMENTS)
     
    All residents, if you are a new to The Georgian, contact  Property Manager for the appropriate Hang Tag.  The following violations will result in a warning sticker which will be placed on the driver’s side of your vehicle:
     
    • No visible hang tag displayed either on the dashboard, windshield, or rearview mirror
    • Any vehicles with expired tags or license plates older than six (6) months
    • All vehicles in non-working order
     
    Photos will be taken of the vehicle from all sides and submitted to the Property Managers of both condos and apartments and also provided to the towing company.
     
    Vehicles will be towed in 72 hours of sticker placement if there is no resolution of the violation.  If your car is in violation of any of these three (3) issues and you resolve the matter, Submit a Request and the sticker will be removed.  Thank you.
     
    Towing company information is available on the parking lot gates.  Phone 314-429-5800
     
Pets
  • chevron_rightI just got a new dog. How do I register my pet with The Georgian?
    Congratulations!  
     
    The current form to register your pet with the association can be found here.
     
    Let us get to know your pet by adding to the Pet Directory on this website.
  • chevron_rightWhere is the doggie relief area?
    There are several areas where your pet can relieve themselves.  There are five (5) pet stations with bags located around the building exterior.
    • There is a fenced dog yard in the southeast corner.  It can be accessed through the east tower's southeast stairwell on the 2nd floor.  The door has a swipe key lock, so remember to take your keys with you.
    • The next preferable area is along the north fence.  The farther away from the building, the better.
    • Other stations are located at the back of each trash enclosure and at the west entrance.  
    Do not allow your pet to urinate on the shrubbery.  
     
    Always, always, always pick up after your pet.
  • chevron_rightWhy are there signs to pick up dog poo? I already know that.
    It does seem like a no brainer, responsible and neighborly thing to do, but not everyone watched Sesame Street and Mr. Rogers.
     
    If you happen to see an extra pile of poo, please pick it up.  There are legitimate reasons a dog owner did not pick it up:
    1. It was wicked dark and they just couldn't find it.  When this happens, one should go back later to pick it up and pick up an extra while they are at it.
    2. It was raining cats and dogs (see what I did there?).  Even the dog didn't want to be out there. Again, that means one should go back and pick it up later.
    If you see someone purposely not pick up the poo, kindly confront them or report it to the Board.  If the act was committed in front of the building cameras, note the date, time and which camera.
Security
  • chevron_rightDo you have suggestions on how to keep my car safe?
    Glad you asked!
     
    Please do not leave any valuables in your car and lock it when you leave.
  • chevron_rightHow can I give a visitor access to the building?
    Guests or Delivery
     
    Inform your visitors that tailgating is not allowed.  It is the policy of The Georgian that residents should not let visitors come in.
     
    On any of the call boxes, a guest or delivery person can scroll to find your name and press the CALL button. In addition, you could provide your guest with the 4-digit code associated with your name on the call box. Check the call boxes for your 4-digit codes; they may not be the same. Instruct your guest to enter the code and press the CALL button.
     
    See FAQ section - Call Box Entry System for more details.
     
     
  • chevron_rightHow can I make sure my packages won't be stolen?
    Packages are most vulnerable if delivered outside the front door or in the lobby.  Take the steps below to mitigate the risk.
    1. Pick up your packages daily.
    2. Ask a neighbor to pick them up for you.
    3. Add Delivery Instructions to all your orders. Example:  "Do not leave package outside; deliver to the mail room on the 1st floor.  Enter code 0### and press CALL to call me for entry.  You will enter at the 2nd floor lobby. Deliver to 1st floor mail room.  Do not leave package in lobby."  (Check the call box for your 4-digit code.)
    4. Give Amazon a big thumbs down if you find your package outside or in the lobby.  Reason:  Did not follow instructions.
    5. Send a complaint to all delivery vendors if you find your package outside or in the lobby.
  • chevron_rightThere are cameras around the building. How do those work?
    The cameras record 24/7.  If there has been an incident, the Board can review the footage.  The date and approximate time will be needed.  See the policy here.
     
    Audio is recorded only on the outdoor cameras, lobby cameras and mailroom cameras.
  • chevron_rightWhat is piggybacking or tailgating and what does it have to do with The Georgian?
    Piggybacking, similar to tailgating, refers to when a person tags along with another person who is authorized to gain entry.
     
    If someone is waiting at the door to gain entry, but does not have a fob, kindly let them know our building policy does not allow you to let them into the building. There is a sign above the call box stating this policy.  Use your discretion.  Perhaps you have time to go knock-on the condo door to let the resident know they have a visitor.  If a person refuses to go away, call the police.
     
    If you suspect someone is tailgating into the gated parking, hang back to see where they go.  Were they able to get into the building?
     
    Be safe.  Be aware.  Report instances of piggybacking or tailgating that make you suspicious.
Smoking
  • chevron_rightIs The Georgian a smoke-free building?
    Yes and no. 
    • Outdoor smoking areas are provided at the front entrance and the back center entrance of the building.  All cigarette butts should be disposed of properly.
    • Smoking on one's balcony or patio is allowed.
    • Smoking is not allowed in the common areas inside the building, including stairwells.
    • Smoking inside one's condo unit must be done in a way that no smoke escapes the unit.  The HVAC will cause the smoke to affect the common areas and other condo units.  We all breath the same air.  
    If you are experiencing an odor from someone smoking inside, contact The Georgian Board.  Another option:  If you know who it is and you feel comfortable having a neighborly chat, you may kindly let them know their smoking is affecting you.
  • chevron_rightWhat if I smell cigarette, marijuana, or cigar smoke in the building?
    If you are experiencing an odor from someone smoking inside, whether it be inside your condo or in a common area, contact the Management Company.  
     
    Be aware that it can be difficult to determine from where the smoke is coming.  Please try determine from where you believe the smoke is coming and include that location in your communication.
Trash Disposal and Recycling
  • chevron_rightOn which days are trash picked up?
    The trash company picks up the outside dumpster on Monday, Wednesday and Friday.  They empty the packer boxes on Wednesdays.  
     
    A little more information on packer boxes:  The packer boxes are the blue dumpsters on wheels that are moved out early Wednesday mornings.  They are typically returned to the trash rooms later in the afternoon, assuming trash pickup went well.  They are connected to the compactor to receive trash from the trash chutes.
  • chevron_rightHow can I dispose of bulky or large items?
    There are several ways you can dispose of large, bulky items that are too large to go down the trash chute (anything larger than 8" x 18").
     
    1. Bags larger than a 13 gal kitchen trash bag and items larger than 8" x 18" can be placed in the dumpster located in the brick enclosure outside the East Tower.
    2. Bulk or oversized items such as appliances, sofas and other items shall not be placed in any trash room, any trash dumpster or left in the common areas.
    Controlling Costs
    The Association is charged for the pickup of large items left beside or outside the dumpster.  If the resident who left it did not arrange for a pick-up, we all pay for that large item to be removed.  
     
    If you see anyone from our building or the apartments depositing a large item in the east dumpster, contact the Board here.
  • chevron_rightWhere is the closest Recycling Center?
    Visit STLCityRecyles.com/dropoff for oodles of information about recycling in St. Louis. 
     
    There are two Recycling Drop-off sites very close to the Georgian:
    • 2600 LaSalle Street (between Engine House #7 and the QT)
    • 7th & Shenandoah (Soulard area)
     
     
     
  • chevron_rightIs it ok to use the dumpsters outside?
    Residents can add to the east dumpster.  It is always unlocked.  Break down all boxes.  Do not leave trash or large items beside the dumpster or around the outside of the enclosure unless you have put in a Request for Large Item Pickup.  
     
    The west dumpster is used for storage; do not deposit trash there.
  • chevron_rightWhere are the trash chutes?
    The trash chutes are on every floor except the 1st floor.  You will find them in the closet next to the elevator.  The trash company empties the dumpsters on Tuesday; refrain from using trash chute on Tuesday mornings.
     
    Trash Chute Rules
    • No loose items
    • No bags larger than a 13 gal. kitchen trash bag.
    • NO BOXES
    • No solid item larger than 8" x 18"
    • No broken glass
    • No hazardous materials (paint, chemicals, flammable)
    • No construction debris
    • Everything must be contained in a bag.
    • Kitty litter and pet waste must be double bagged.
    • Liquid in a closed or sealed container, double bagged.
    Repairs to the trash chutes are very costly. In the event that an item causes a repair and can be linked to a resident, it will be handled as outlined in our governing documents which may result in a fine.
     
    See page 24-25 of the Rules and Regulations for the Trash Disposal Policy (available in searchable PDF).
Water Pressure
  • chevron_rightHow can I increase my water pressure?
    One Faucet
    If you have low water pressure from one faucet and not all faucets, it may be due to calcium build-up in the screen where the water comes out.  Simply unscrew the aerator and clean it out.  If it doesn't loosen easily, soaking the aerator in vinegar can help.  This one is a pretty easy fix.
     
    If that doesn't help, you replace the valve for the water control; it loosens up built-up calcium deposits which clogs the screen where the water comes out.  Plumber required.
     
    All Faucets
    If your water pressure is low from all faucets, it may be that the water pressure regulator needs to be replaced.  Not all condo units have a water pressure regulator.  If you have one, it will be in your laundry closet where the water shut-off is located. Plumber required.
Where Is It?

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The Georgian Condominium Association
1515 Lafayette Avenue, #700
Saint Louis, Missouri 63104
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